The Software Product Manager is responsible for defining and leading the strategy, roadmap, delivery, adoption, performance, and lifecycle of assigned software products and platform capabilities. This role serves as the voice of the customer and market, translating validated user problems, business objectives, product data, technical constraints, and competitive insights into clear outcomes, prioritized investments, and executable plans.
As a key member of the Platform Product Management team, the Software Product Manager owns assigned software products and platform capabilities from problem discovery and business-case development through delivery, launch, adoption, optimization, and retirement.
This position is accountable for establishing a compelling product vision, defining measurable outcomes, and making evidence-based prioritization decisions that improve customer value, revenue growth, retention, operational efficiency, and strategic differentiation.
The Software Product Manager works closely with Product Design, Engineering, Architecture, Data, Quality Assurance, DevOps, Cybersecurity, Privacy, Regulatory, Customer Success, Sales, Marketing, Finance, Support, and regional teams. Success in this role requires the ability to lead through influence, balance customer and business needs with technical considerations, and enable agile teams to deliver secure, scalable, accessible, and supportable software solutions.
Define and communicate product vision, strategy, target customers, value proposition, positioning, and measurable objectives in alignment with portfolio and company goals.
Lead continuous product discovery through customer interviews, workflow observation, usage analysis, market research, competitive analysis, and concept or prototype validation.
Translate validated customer problems and strategic opportunities into outcome-based roadmaps, product requirements, user stories, acceptance criteria, release goals, and prioritized backlogs.
Apply consistent prioritization methods and make clear tradeoffs across customer value, business impact, delivery effort, technical health, risk, and time to learning.
Partner closely with Engineering and Product Design throughout discovery and delivery to clarify intent, reduce ambiguity, review progress, and adapt scope based on learning.
Define product and feature success measures, instrumentation, and dashboards.
Evaluate adoption, activation, engagement, retention, customer satisfaction, product quality, cost-to-serve, and revenue impact.
Run experiments and post-launch reviews, using customer feedback and product data to determine whether to iterate, scale, reposition, or discontinue investments.
Own the full software product lifecycle, including release planning, launch readiness, adoption, maintenance, migrations, deprecation, end-of-life planning, and customer communications.
Partner with Engineering, R&D, Portfolio Owners, Quality Assurance, Security, Privacy, and Regulatory teams to incorporate scalability, reliability, interoperability, data governance, compliance, accessibility, supportability, and technical debt into product decisions.
Guide platform, API, integration, data, and entitlement decisions to support cohesive customer workflows and sustainable product architecture.
Develop business cases and contribute to pricing, packaging, forecasting, investment planning, and build-buy-partner recommendations.
Lead go-to-market and release-readiness planning with Marketing, Sales, Customer Success, Support, Training, and regional teams.
Support positioning, enablement, documentation, migration, and adoption planning for new and existing software capabilities.
Provide concise, decision-oriented updates regarding outcomes, roadmap changes, dependencies, risks, assumptions, and tradeoffs to customers, delivery teams, stakeholders, and senior leaders.
Promote modern product management practices, responsible and ethical use of data and AI where applicable, and a culture of customer empathy, accountability, learning, and continuous improvement.
Perform other duties as assigned.
