CXM
Payment Integration Engineer
Full-timeMidWorldwideaziOther
Salariu
Nedivulgat
Rol remote international cu aplicare directa si echipa distribuita
Despre rol
About the Role
We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East.
Payments Product is now a standalone function, and we are building the team around it. This is an early core hire.
We are looking for a Payment Integration Manager who will own payment integrations end to end, from the initial technical call with a provider through to stable production.
You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live.
This is a technical operations role rather than a coordination role.
Key Responsibilities
1.Payment Provider Onboarding & Integration
Manage the full onboarding cycle for new payment providers, including:
Initial technical calls
Credentials and sandbox access
Configuration and test design
User Acceptance Testing (UAT)
Production launch
Post-release stabilisation
Define integration acceptance standards and own the go/no-go decision before launch.
Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour.
2. Payment Incident Management
Own the first-line response for payment incidents, including:
Failed and stuck transactions
Unconfirmed payments
Payment method-level anomalies
Investigate and drive incidents to resolution rather than simply escalating them.
Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data.
Communicate findings clearly to providers, engineers, and internal stakeholders.
3. Technical Testing & Verification
Perform hands-on verification of payment integrations.
Conduct manual checkout testing across mobile and desktop.
Verify callbacks and API behaviour using Postman or equivalent tools.
Execute SQL queries to investigate transaction data.
Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios.
4. Payment Method & Provider Catalogue
Maintain a comprehensive catalogue of payment methods and providers, documenting:
Supported capabilities
Available integration types
Completed testing
Known failure modes
Build the initial capability inventory of all live payment methods and providers.
Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications.
5. Payment Performance Analysis
Produce a 90-day breakdown of deposit attempts, categorised by outcome:
Completed transactions
Declined by the provider
Abandoned by the user
Abandoned during redirect
Completed but never confirmed back to the platform
Requirements
Essential Qualifications & Experience
4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone.
Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes.
Ability to review provider API specifications and identify missing information.
Experience using Postman or equivalent tools for API testing.
Experience performing structured checkout testing across mobile and desktop.
Proven ability to investigate live payment incidents using logs and API responses.
Ability to distinguish provider-side issues from platform-side problems.
Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering.
Strong communication skills and composure during incidents.
Basic knowledge of using AI tools in daily work.
Working proficiency in both English and Russian, as both languages are used daily.
Preferred Qualifications
The following experience will be considered a significant advantage:
Experience with Alternative Payment Methods (APMs) and local payment rails across Asia, Africa, or LATAM, beyond card payments.
Knowledge of bank transfer rails, virtual accounts, QR-based payments, mobile money, and similar payment methods.
Background in brokerage, crypto payments, payment orchestration, or other high-volume payment environments.
Previous experience working with a PSP, payment gateway, or payment provider.
Active use of AI tools in daily workflows.
Ability to work independently and make decisions without constant supervision.
A proactive approach to identifying improvements, proposing solutions, and implementing new processes.
What Success Looks Like in the First Year
1.First Few Months, Operational Ownership
2.Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis.
3.By Mid-Year, Integration Acceptance Standards
4.Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch.
5.Second Half, Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership.
6.Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions.
Recruitment Process
Our recruitment process consists of four stages:
1.HR Interview: Background, motivation, and overall role alignment.
2.Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis.
3.Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving.
4.Final Interview: Discussion with senior stakeholders.
What We Offer
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