NURSING SUPERVISOR - QUALITY OF CARE

DEPARTMENT OF ECONOMIC SECURITY

*Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.*

NURSING SUPERVISOR - QUALITY OF CARE

Job Location:

Division of Developmental Disabilities (DDD)

4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details:

Salary: $80,000.00 - $87,000.00

Grade: N2

Closing Date: November 4, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Nursing Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:● Provide support/guidance to clinical staff to receive, research, document, & resolve QOC issues via standardized processes. Ensure thorough, timely, & member-centric investigations. Ensure investigators appropriately progress assigned cases and meet established investigative timeframes. Ensure appropriate referrals. Provide clinical oversight to staff. Ensure appropriate and timely review and response through the AHCCCS Notification Mailbox.● Conducts tracking & trending of member, service site, vendor, & Division concerns. Facilitates weekly case resolution. Ensures appropriate follow-up & corrective actions are established & monitored through resolution. Tracks&monitors member-specific and systemic care concerns. Evaluates cases against established escalation criteria & facilitates timely elevation through the QM Committee structure and DDD Medical Director, Chief Quality Officer, or executive leadership, as appropriate.● Maintains all necessary documentation to support the work of the unit. Provides technical assistance to staff on process improvement. Ensures inter-rater reliability of unit work. Conducts file reviews as a part of litigation review.● Responsible for all duties/responsibilities for the supervision of staff. Includes hiring, training, 1:1 meetings, coaching, day-to-day oversight, completing Performance Appraisals, authorizing leave, approving Timecards, etc.● Participate in operational reviews, technical assistance, & focused studies/reviews to ensure compliance w/contract & policy requirements. Audit cases & provide guidance to staff to ensure alignment w/Division & AHCCCS policies to promote an “audit-ready” unit. In addition, this position maintains the established tracking and trending process used to identify potential concerns with specific members and/or providers for follow-up.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

practice, and quality management

Skills In:

verification sources.

● Decision making

Ability to:

● Work in a fast-paced environment

● Lead and supervise a diverse workforce

Selective Preference(s):