Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: RemoteURL: https://flagtheory.com/

Job Responsibilities

Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

Coordinate with external vendors to ensure timely, accurate service delivery.

Maintain and update SOPs for all onboarding and incorporation-related workflows.

Identify friction points and implement improvements that enhance client satisfaction and response rates.

Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

2+ years of hands-on experience in corporate services or company incorporation.

Proven knowledge of KYC processes and compliance protocols.

Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

Excellent written and spoken English; clear communicator under pressure.

High level of empathy and client orientation; anticipates client concerns before they escalate.

Demonstrated self-motivation and proactiveness in remote environments.

Listen, Learn, Grow mindset

Minimum 2 years of successful remote work experience.

Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

Based in a European timezone (UTC to UTC+3).

Nice to Have

Experience handling KYC for complex incorporations and/or international bank account setups.

Multilingual fluency, particularly in languages relevant to offshore or international clientele.

Familiarity with CRM tools or client-facing ticketing systems.

Benefits

Work from anywhere, on a flexible schedule, part of a fully remote team

Compensation based on experience with regular performance reviews

20 paid vacation days per year

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3