alx_africa

Community Experience Lead

Full-timeSeniorWorldwideacum 2 săptămâniOther

Salariu

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Despre rol

The ALX Community Experience team is a high-performing, impact-driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.

Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?

*If so, then this could be the role for you. *

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

Providing young professionals with access to the most in-demand tech skills that will power the future.

Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.

Building a lifelong, impactful Community of tech professionals that support them at all stages of their career journey.

Our impact thus far:

**347k+ **graduates since 2020

257k youth in work

**31k **youth starting own ventures

60k youth in jobs created by entrepreneurs

Visit our website to learn more about our digital revolution.

Role Summary

As the Community Experience Lead, you will own the long-term vision and strategy for Community across ALX, ensuring it is embedded throughout the entire talent journey, from selection and recruitment through learning, transition, and lifelong alumni engagement. You will lead a small, high-performing team, currently a Community Program Specialist and a Community Operations Associate, setting direction, **unblocking **execution, and developing their capability. You will represent Community experience at the leadership table: aligning goals with broader organisational priorities, managing relationships with cross-functional stakeholders (Brand, Alumni Relations, Product, Regional teams, and more), and reporting on Community performance and impact to drive continued investment in the function.

Specific Responsibilities

Strategy & Vision

**Define **and drive the long-term Community Experience strategy, **ensuring **it stays member-led, city-driven, and embedded across the full talent lifecycle, from marketing to lifelong engagement.

Set the roadmap for major strategic initiatives (e.g. unifying the Learner and Alumni community, engagement tracking, ambassador programs, resource and knowledge hubs) and prioritise investment across them.

**Translate **organisational goals into a clear Community roadmap, and adjust strategy as the business, budget, and community needs evolve.

**Champion **what Community is and isn't: a decentralised, member-led function that advises, curates, and enables rather than dictates, and that lives throughout the talent journey rather than as a stand-alone function.

Team Leadership & People Management

Manage and develop the Community Program Specialist and Community Operations Associate, setting clear goals, giving regular feedback, and supporting their growth.

Model and** reinforce** a high-performance, high-accountability team culture grounded in data and continuous improvement.

Conduct regular 1:1s and performance reviews, identify development and growth opportunities, and manage performance issues directly and fairly.

Recruit, onboard, and scale the Community team as the function grows, defining roles and hiring needs in line with the strategy.

Unblock the team's day-to-day execution: resolving cross-functional dependencies, prioritisation conflicts, and resourcing gaps before they stall delivery.

Extend leadership beyond direct reports by supporting and coaching City-based Community Managers and Ambassadors on standards, tools, and ways of working.

**Stakeholder Management

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