Theoria Medical
SVP, Operations and Transformation
Full-timeExecutiveWorldwideieriAdmin & Operations
Salariu
Nedivulgat
Rol remote de suport clienti pentru echipe internationale
Despre rol
The SVP of Operations Transformation will serve as the chief architect for designing, building, and scalingTheoria Medical's unified Central Operations hub. In this role, you will own the delivery of the specializedtoolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizinghigh-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC)workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations,and Referral Management, while driving the end-to-end operational implementation strategy with facilitypartners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectivelydeployed to support LEAD facility launches and broad footprint coverage.
Key Responsibilities
Central Operations & Ancillary Services Ownership
Build Centralized Hubs: Design, staff, and scale a world-class Central Operations function tostandardize multi-state provider support, credentialing, and scheduling.
Medical Records Management: Centralize and automate the retrieval, auditing, and processing ofmedical records to ensure compliance, rapid billing velocity, and continuity of care.
Lab Workflows & Integrations: Build and manage high-throughput pipelines for laboratory orderingand results routing, ensuring critical diagnostic data reaches clinicians instantly.
Referral Management Infrastructure: Architect a centralized, friction-free inbound and outboundreferral management engine to maximize patient volume and streamline transitions of care.
Dual-Model Optimization: Design operational frameworks that maximize Fee-For-Service (FFS)volume and capture, while simultaneously building workflows for Value-Based Care risk models.
Vendor & Tool Selection: Evaluate, procure, and implement enterprise-grade workflow automationtools to reduce manual overhead across all centralized departments.
Facility Partner Implementation & Integration
Onboarding Blueprint Strategy: Standardize and execute the operational playbook for launch andintegration within new partner facilities (SNFs, ALFs, and senior communities).
B2B Workflow Integration: Bridge Central Operations with facility-specific workflows and systems(e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination.
Joint Governance & Relationship Management: Establish implementation timelines and jointoperational steering committees with executive leadership at partner facilities to ensureaccountability and deep alignment.
Change Management: Lead on-the-ground training, adoption, and cultural change managementinitiatives for facility staff to accelerate utilization of Theoria's services.
Provider Productivity & Experience
Maximize Clinical Throughput: Build the tooling and systems required to optimize daily clinicianschedules, reduce travel times, and increase active patient-facing hours.
EHR Optimization: Partner with product teams to streamline the proprietary EHR platform(ChartEasy), minimizing charting friction and preventing provider burnout.
Administrative Automation: Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations.
Value-Based Care Workflows
Risk Model Tooling: Develop operational tools that embed VBC requirements directly into dailyclinical workflows, focusing on preventive intervention and chronic care management.
Hospitalization Prevention: Design real-time tracking systems within Central Operations to quicklyflag at-risk patients and lower hospital readmission rates.
Data Integration: Ensure seamless data exchange between Central Operations, remote patientmonitoring (RPM) platforms, and facility partners
Telemedicine Team Operations & Footprint Support
Daytime Telemed Management: Manage and optimize the daytime telemedicine team, focusing onmaximizing clinician utilization and balancing cross-footprint coverage needs.
LEAD Launch Alignment: Coordinate telemedicine resources to support and stabilize new LEADfacility launches as a secondary operational layer.Performance Management & Insights
Own the Dashboard: Create executive-level productivity scorecards to monitor provider utilization,billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes.
Enforce Accountability: Leverage analytics to identify low-performing workflows and drive swiftprocess interventions across the regional teams.
Qualifications
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