Spring Health

Specialty Care Navigator, Trauma

Full-timeMidWorldwideaziOther

Salariu estimat

$33 - $42

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Rol remote de suport clienti pentru echipe internationale

Despre rol

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for an independently licensed mental health professional to join the CareNavigation team (LCSW, LMFT, LPC required) to support members seeking support withposttraumatic stress disorder (PTSD) and complex trauma. Reporting to the Lead Specialty CareNavigator of the Trauma team, the Trauma Clinical Care Navigator will provide initial assessment,support, referral, and ongoing care coordination for members within Spring Health’s innovative

Trauma program.

This is a full time position that is fully remote. The shift for this position is Monday-Friday,

9-5pm pst, mt or ct.

What you’ll do:

Telephonic screening, brief intervention, and referral of members to a trauma specialtytreatment provider.● Apply active listening, psychoeducation, and motivational interviewing skills to understandeach member’s needs and provide support as they set goals.● Utilize Judith Herman’s phase based trauma treatment model to provide stabilizationsupport to members in their process of engaging in care.● Utilize motivational interviewing to assist members in engaging in care.● Identify an appropriate level of care, facilitate referral, and coordinate care with a SpringHealth provider.● Provide consultation regarding mental health concerns and family/relationship issues, asappropriate to member needs.● As necessary, provide in-the-moment support and safety planning for members withsafety, risks or crisis.● Utilize written communication skills to interact with members and providers through email.● Document information, maintain accurate records, perform follow-ups, and track progresswithin several systems, including an EHR within required timeframes.● Identify and problem-solve issues that serve as a barrier or disruption to care.● Interact with multi-disciplinary teams such as care support, provider operations, andbenefits/billing to ensure a smooth member experience.● Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), asneeded.● Participate in staff meetings, case consultations, and trainings.● Follow Spring Health policies and maintain all confidentiality, compliance, and ethicalstandards.What success looks like:● Maintain high member satisfaction, as measured by survey responses● Retain members throughout their course of care by maintaining consistent outreach andcontact, as appropriate● Triage and enroll members into appropriate LOC, based on presenting problems and goals● Outreach members via phone and email to schedule triages

What you’ll bring:

Required mental health license: LCSW, LMFT, LPC● Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma.● Experience with motivational interviewing, diagnostic assessment, and triage.● Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. ProlongedExposure, Cognitive Processing Therapy, EMDR, ART, etc).● Excellent listening, written and verbal communication skills.● Acknowledge and embrace diversity and inclusion.● Experience working with diverse populations.● Motivated to go above and beyond for members to provide a high-touch experience.● Tech-savvy: must be comfortable using various computer platforms and learning newsystems, and efficient in tech-related tasks.

● Able to multi-task and context switch!

Bonus qualifications

Trauma specific licensure or certifications

● Bilingual

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of acompetitive total rewards package including stock options and benefits. Individual pay may varyfrom the target range and is determined by a number of factors including experience, location,internal pay equity, and other relevant business considerations. We review all employee pay andcompensation programs annually using Radford Global Compensation Database at minimum to

ensure competitive and fair pay

**Not sure if you meet every requirement?**Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

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