Enterprise Apps Support Analyst
Rol remote de suport clienti pentru echipe internationale
Despre rol
Summary
Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst based in the EMEA region. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.
Essential Functions
Field incoming incidents and problems from end-users
Fulfill end-user service requests for enterprise applications
Record and document problem-solving processes
Communicate application problems to key stakeholders
Test fixes and ensure problem resolution
Maintain and enhance performance of enterprise software
Identify and learn enterprise software applications
Coordinate departmental training needs
Support testing of new software applications
Position Qualifications
Bachelor’s Degree in Computer Science or related field
Minimum of 5 years of IT experience
Experience with ERP systems, preferably Microsoft Dynamics 365
Skills
In-depth knowledge of enterprise applications
Strong understanding of Microsoft Dynamics modules
Ability to prioritize tasks in high-pressure environments
Excellent problem-solving and analytical skills
Effective communication and interpersonal abilities
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